Ticket ID: 25279 Creation Date: 2/12/2020 12:11 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.7.5232 Language: English
Views: 16943 Last Modification Date: 5/19/2020 2:07 PM Platform:
Level: Closed

Support Request: We can't sign in to your account

Description

It seems like I need some help in this case, since we are getting an error when we try to start this machine in SiteKiosk mode.

I have tried the following:
- Update Windows
- Uninstall all latest Windows updates afterwards
- Tested with unprotected SiteKiosk
- Uninstalled and reinstalled SiteKiosk

Have you any ideas why this happens, since it looks like the restricted user account is destroyed somehow.

Do you know of any Windows issue that could cause this?

Best regards

Ole

Answer: (7)
Re: We can't sign in to your account 2/12/2020 12:18 PM
Hello,

This seems to be a general Windows issue.
https://support.microsoft.com/en-us/help/4027881/windows-10-we-cant-sign-in-to-your-account

You may check if it works when re-creating the SiteKiosk user and also make sure the user folder is deleted after removing the SiteKiosk user.
To do so, enter the following commands in the command line:
1. cd %SiteKioskPath%
2. systemsecurity /uninstall

Then open the folder “C:\Users” with the explorer and check if all User folders with the name SiteKiosk are deleted (if not, delete them manually).
Then continue at the command line to create the SiteKiosk user again:
3. systemsecurity /install
4. systemsecurity /applydefault

If that doesn’t help, you should follow the instructions in the Microsoft article.
https://support.microsoft.com/en-us/help/4027881/windows-10-we-cant-sign-in-to-your-account

Regards,
Michael Olbrich
Re: We can't sign in to your account 2/12/2020 12:41 PM
Hello,

I also checked it on my Windows 10 1909 test system with SiteKiosk 9.7.5232 after installing all updates from today and there is no problem.
I was able to login to the SiteKiosk user manually and auto login also worked with auto start mode.

Regards,
Michael Olbrich
Re: We can't sign in to your account 2/12/2020 12:43 PM
Oh - big thanks for the fast support.

I was just trying the first solution, but will run the updates instead.
Re: We can't sign in to your account 2/12/2020 4:37 PM
New status:

I tried to update without any luck, and the I tried to re-install and the Microsoft solution.

The re-install was done with manually removing of the user folder since I could not get the commands to work (I'm not that much in to these), but I assume that it must be okay since the application was removed and installed again.

Furthermore I now have another machine doing the same, so I guess that next step is to reach out to Microsoft for additional support?
Re: We can't sign in to your account 2/12/2020 4:43 PM
Hello,

we can confirm that this is an issue triggered by Windows Updates from February 2020. Currently the only workaround if you run into the situation is to delete and recreate the SiteKiosk user without applying the security defaults.

To do so, enter the following commands in the command line running as Administrator:
1. cd %SiteKioskPath% (e.g. cd "c:\Program Files (x86)\SiteKiosk")
2. systemsecurity /uninstall

Then open the folder “C:\Users” with the explorer and check if all User folders with the name SiteKiosk are deleted (if not, delete them manually).
Then continue at the command line to create the SiteKiosk user again:
3. systemsecurity /install

After that you can use SiteKiosk in Autostart again.

We are still investigating this issue and try to release a fix as soon as possible.
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